- Be the first point of contact for our B2B clients and ensure their inquiries are resolved quickly and professionally.
- Handle incoming support tickets via Jira Service Management with a strong focus on SLA compliance.
- Provide clear and friendly communication to clients and internal teams.
- Document solutions and contribute to our knowledge base for continuous improvement.
B2B Customer Support Specialist (m/f/d)
Raubling, Hybrid
Full-time
Permanent employee
Your mission
Your Skills
- Experience in customer support, ideally in a B2B software environment.
- Familiarity with Jira Service Management or similar ticketing systems.
- Strong communication skills in German and English (spoken and written).
- Solid IT understanding and ability to learn new software quickly.
- A proactive mindset and enjoyment in helping clients succeed.
Why Halvotec?
- Decide for yourself where you work most effectively—we offer flexible mobile office arrangements.
- You’ll always have access to state-of-the-art software, hardware, and workplace equipment.
- We aim to give you plenty of space to grow both professionally and personally, which is why we offer diverse training opportunities through our Halvotec Academy.
- You’ll experience a friendly atmosphere with short decision-making paths and a culture of appreciative feedback, where you can truly make an impact.
- With a subsidized membership to EGYM Wellpass, you can work out at gyms and access numerous sports and wellness facilities across Germany.
- And there are even more benefits we provide to our employees—feel free to take a look at https://halvotec.de/kultur/ to learn more.
About us
The Demo Daten GmbH is a fictional company created by Personio to familiarize our customers with our software.