Your mission

• You are the main contact for internal and external stakeholders for all topics regarding our support domain.
• You are responsible for the design and development of our support processes including workflows and KPIs.
• You delight our clients and handle their inquiries with flawless SLA-compliance.

Your Skills

• You have several years of experience in support, ideally within a B2B software company.
• You have strong knowledge of Jira Service Management and confidently configure workflows.
• You are communicative and fluent in both German and English – spoken and written.
• You possess very good IT knowledge, including basic database skills, and understand the IT structures of a company.
• You enjoy managing knowledge and sustainably improving support processes.
• You are motivated to continuously develop yourself and become a seasoned professional for our software.

Why Halvotec?

• Decide for yourself where you work most effectively—we offer flexible mobile office arrangements.
• You’ll always have access to state-of-the-art software, hardware, and workplace equipment.
• We aim to give you plenty of space to grow both professionally and personally, which is why we offer diverse training opportunities through our Halvotec Academy.
• You’ll experience a friendly atmosphere with short decision-making paths and a culture of appreciative feedback, where you can truly make an impact.
• With a subsidized membership to EGYM Wellpass, you can work out at gyms and access numerous sports and wellness facilities across Germany.
• And there are even more benefits we provide to our employees—feel free to take a look at https://halvotec.de/kultur/ to learn more.

About us

The Demo Daten GmbH is a fictional company created by Personio to familiarize our customers with our software.